IT Customer Service (Mandarin Speaker)

Requirements

• Candidate must possess at least SPM / Advanced / Higher / Graduate Diploma, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology or equivalent.
• Required language(s): Mandarin, English
• Must be able to speak MANDARIN (Chinese) to ensure smooth communication with end-user support.
• Need to be a fast learner as we are a fast-paced company.
• Great attention to details and excellent problem-solving skill

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email or remote access
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Diagnose, troubleshoot and identify solutions for customer
• Create/Update support ticket in Support Management System
• Follow-up and update customer status on raised ticket
• Pass on any feedbac...