IT Customer Experience (Monterrey)

NEORIS is a Digital accelerator that helps companies enter the future, having 20 years of experience as Digital Partners of some of the largest companies in the world. We are more than 4,000 professionals in 11 countries, with our multicultural startup culture where we cultivate innovation and continuous learning to create high-value solutions for our clients.

IT Customer Experience

Main Responsibilities

• Define, monitor and manage experience KPIs
• Design and implement a distinctive experience for internal IT service desk across the different support channels available.
• Collect and analyze user feedback to identify areas for improvement in service delivery and IT processes.
• Collaborate with internal teams (IT Operations, Security, Network Support, Application Support) to ensure efficient issue and request resolution.
• Stay up-to-date on emerging technologies and best practices in IT service management service