IT Application Support Specialist – 2nd Level Support 100% (f/m/d)

At Julius Baer, we are seeking a skilled Application Support Specialist to ensure the reliable operation of our core banking systems through effective incident management and application support. The role involves maintaining system stability, coordinating across teams, managing changes, and driving automation within a dynamic, 24/7 on‑call environment.

• Provide end‑user and platform support for ServiceNow, including incident/request handling, troubleshooting access and workflow issues, and ensuring timely resolution in line with SLAs.
• Maintain system stability by monitoring tickets, coordinating with technical teams, and supporting users with guidance on ServiceNow processes and best practices.
• Ensure the operation of core banking applications in respect to application management (2nd level support).
• Process incident tickets generated by monitoring systems and the local service desk within SLAs.
• Perform coordination and...