IT Application Support Lead - Automation & Self-Service

ST Logistics is seeking an experienced Application Support Manager to own the L2/L1 strategy for a portfolio of business applications. You will lead a robust support function, drive automation, and coordinate with vendors and security teams to ensure high availability and adherence to SLAs.

You will implement an L1 chatbot roadmap, publish knowledge catalogues, and manage the agent's performance while guiding change and adoption across the organization.