IT Application Support Analyst (Colombia)

About the role:

• Analyze incidents, perform root-cause assessments, and execute timely resolutions to reduce operational downtime
• Manage tickets through tools such as ServiceNow, Jira, Aranda, or similar platforms
• Collaborate with cross-functional teams to validate new functionalities and participate in UAT cycles

Work model:

Based on this role’s business requirements, this is an onsite position located in Bogota, Colombia. You will be required to work at the Terminales Logísticos de Colombia site on the Bogotá-Tenjo route. We strive to provide flexibility wherever possible and support work-life balance through our wellbeing programs. Working arrangements may change based on business and client needs, and we will always be clear about role expectations.

What you must have to be considered:

• Technical degree, technologist, or bachelor’s degree in Systems Engineering, Software Engineering, IT, Industrial Engi...