IT Application and Service Management

Location: Singapore, SGP.

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers.

Key Responsibilities

Oversees support services to GIS customers for specific IT service or set of services. Adheres to service management processes and procedures to meet customer service level agreements and maintain customer satisfaction.

Completes root cause analysis of outages or incident trends (often working with managed services partner). Approves preventative actions.

Using monitoring data analysis of specific IT service or set of services for availability and performance, develops plans to implement recommendations to improve or change technology.

Manages complex problems and outages which are escalated from other team members. Serves as technical subject matter expert.

Configures IT technology and executes co...