Found Description
JOB SUMMARYProvide proficient technical support to all users in a timely fashion matter following standardized processes to identify, analyze and troubleshoot any issues related with End-User's computers and their applications.Provide Vertiv employees with support on all aspects of End-User computing Digital Assets (including but not limited to Laptops, Desktops, Printers and Mobile Phones).
Handle internal infrastructure request with external suppliers to ensure the correct follow up to End-User's request.Provide support to the Platform Service Team for Corporate infrastructure related issues / programs / initiatives and projects.Key DutiesResearch, troubleshoot and diagnostic hardware/software to identify, document and resolve errors/issuesProvide 2nd level user support for incidents that require local resolution and cannot be resolved by the Service Desk.Response to service desk request tickets and outages via phone, email or online incident management ensuring completeness o...