Found Description
Responsibilities
- Monitor daily ticket queues and perform service according to SLA and priorities
- Act as a security filter by verifying ticket information and manager approvals
- Manage user access lifecycle including onboarding, internal movements, and offboarding
- Execute high-priority offboarding and guardrail processes to inactivate accounts
- Create and maintain Access Management documentation (norms, policies, and procedures)
- Execute audit controls and access recertification, including report extraction and governance
- Develop small automations to assist with daily operational tasks
Requirements
- Proven experience in Access Management and end-user support
- Completed higher education in IT or related fields
- Knowledge of governance frameworks such as ITIL or COBIT
- Experience creating automations and scripts for operational routines
- Knowledge of using Arti...