Found Description
As a Customer Care Specialist, you will be a vital part of the organization by being the first touchpoint for Impact Partners post order entry, including Resolutions for your accounts.Your responsibilities include and not limited to managing backlog execution from time of booking orders to invoicing including providing thorough updates to customers inquires and order status until order has shipped and invoiced, Returns and invoice discrepancies You will interface between plants, planners, buyers, Quality, Rapid Response and sales offices to ensure orders are expedited and customer request dates are met as per Emerson's date management standards.You will also manage and communicate return and resolutions related issues in an accurate and timely manner to both internal and external customers in an effort to optimize our customer experience.You will ensure excellent service standards and maintain high customer satisfaction.You will engage in Process Improvements projects within the tea...