Found Description
Elevate client experiences as a Technical Support Specialist with ISAAC, efficiently solving technical issues and ensuring client satisfaction. Leverage your troubleshooting skills to provide exceptional support.
In this vital role, you will manage customer requests using an incident tracking system and communicate clear resolutions. Your commitment to SLAs and KPIs will drive effective use of tools and resources. Collaboration is key; you'll actively share knowledge to enhance team growth.
Key Responsibilities:
• Manage customer requests prioritizing effectively
• Analyze and document technical issues thoroughly
• Provide training on ISAAC solutions to clients
• Ensure prompt case resolution with bi-day follow-ups
• Share insights and engage in team activities
Requirements:
• College diploma in a related field
• 2 to 3 years of technical support experience
• Strong communication skills in French and...
In this vital role, you will manage customer requests using an incident tracking system and communicate clear resolutions. Your commitment to SLAs and KPIs will drive effective use of tools and resources. Collaboration is key; you'll actively share knowledge to enhance team growth.
Key Responsibilities:
• Manage customer requests prioritizing effectively
• Analyze and document technical issues thoroughly
• Provide training on ISAAC solutions to clients
• Ensure prompt case resolution with bi-day follow-ups
• Share insights and engage in team activities
Requirements:
• College diploma in a related field
• 2 to 3 years of technical support experience
• Strong communication skills in French and...
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