IS Voice of Consumer Process Specialist

At ABB , we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to:

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Working within the Consumer Experience (CX) Voice of Consumer (VoC) team, this role  is responsible for   shaping,  operating , and continuously improving the end-to-end Voice of Consumer  process   across IS.  

The IS Voice of Consumer  Process   Specialist  ensures that consumer and customer feedback is effectively  captured, governed, and embedded   into IS processes in a structured and scalable way . The role focuses on enabling strong VoC practices, driving adoption across IS, and ensuring feedback is systematically translated into actions that improve consumer experience and business outcomes.