Found Description
- Network surveillance, 2nd level restoration, preventative maintenance & statistics measurements to discover malfunctions and recurring disturbances
- Design technical solutions in accordance with customer needs for requirements given
- Windows Maintenance involved, configuration, service migration.
- Solve all problems detected and ensure the correct handling of similar issues in the future.
- Analyzing all sites down cases to identify if it was due to problems related to energy, carrier, TX or configuration protocol, if so proceed to handle the Trouble Ticket until the solution, otherwise send Trouble Ticket back to the customer.
- Monitors, performs troubleshooting, fault acknowledge and fault analysis (follow up and close trouble tickets)
- Work with the application for trouble ticket management
- Maintains the service delivery level within the agreed SLAs
- Follow-up on incidents, registered but not solved (backlog), e...
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