IoT Operations & App Support Analyst

Infosys Limited is looking for a Service Delivery Analyst / Application Support Specialist (L1/L2) in Mexico City. This role requires expertise in managing the incident lifecycle, ensuring SLA compliance, and providing technical support for business-critical applications.

The ideal candidate will have experience in L1/L2 support within corporate environments and be skilled in troubleshooting, incident analysis, and driving process improvements.