As an SME you will support Supervisor and Senior Supervisor in your relevant process.
Key to the role will be building/maintaining an in depth knowledge of (part of) the process to continuously improve the processes and share that knowledge to deliver a high quality customer centric service offering. Your role includes:
Building and maintaining a solid in depth knowledge in (part of) your processBeing an expert user of any of the used tools within the team and/or any of the partner set-ups in place.Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go to person in case of questions on your area of expertise.In that role, being able to represent the Process / Organization in (enterprise wide) projects, stakeholder meetings, or act as a relationship manager towards some of our (internal/external) strategic partners or act as a trainer.Being proactive in identi...