IOC Major Incident Manager

Role Summary

You will be part of the Integrated Operations Center (IOC), a high-impact organization responsible for ensuring the stability, availability, and rapid recovery of Dexcom’s critical IT services worldwide. In the role of Major Incident Manager, you will lead high-severity incident management, enabling timely resolution and strengthening operational resilience across Dexcom’s global environment.

Responsibilities

• Lead end-to-end Major Incident Management to ensure rapid service restoration.
• Act as primary point of contact during major incidents and provide timely updates to stakeholders.
• Coordinate cross-functional teams to resolve high-Impact incidents.
• Ensure complete and accurate documentation for post-incident reviews.
• Drive continuous improvement and enhance incident response processes.
• Identify risks and prevent future incidents through proactive measures.
• Provide structured reporti...