Found Description
Investor Services Manager – Key Responsibilities
- Resolve investor transaction enquiries escalated by Supervisor or Administrator
- Ensure all aged items on TA bank reconciliations are resolved timely
- Resolve complex AML/KYC documentation issues in conjunction with the AML Team
- Review Investor Transactions on HedgeInvestor® (HedgeServ proprietary Investor Services System)
- Review Redemption Payment Schedules
- Review wire transfer payments
- Ensure investor reporting is provided accurately and timely as agreed with client
- Ensure client reporting is provided accurately and timely and in line with agreed client expectations
- Handle complex calls from investors
- Identify areas for improvement in processes, personnel and structure for discussion with Director
- Establish and maintain effective working relationships with the NAV, QA, Compliance and Internal Audit departments within HedgeServ
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