Investigation & Quality Analytics Lead

• Complete understanding of Investigation query messages such as returns of funds, Unable to apply, Amendment, BCNR, Recall, RFI and back valuation.
• Knowledge of both outward and inward remittance.
• Perform Quality checks for CPC processes and publish Daily, Weekly & Monthly MIS and dashboard.
• Analyzing recurrent queries and working with managers to suggest process improvements to reduce repetitive queries.
• Share proper feedback with the processing team.

Ensure timely RCSA performed for all CPC processes and uploaded in PRISM for UAE and IBG locations.