Found Description
Knowledge of Windows *****, mac OS, and basic Linux environmentsFamiliarity with mobile device platforms (i OS, Android) and basic MDM conceptsUnderstanding of AV/VC systems (Zoom, Meet, Webex) and conference room technologyBasic knowledge of networking concepts (IP, DNS, DHCP, connectivity troubleshooting)Service Now, Jira)Ability to image and deploy devices using tools like SCCM, JAMF, or MDTExperience with inventory and asset tracking tools for lifecycle managementAwareness of IT security best practices and safe handling of equipmentExcellent customer service orientation and active listeningWillingness to mentor peers or junior team members (at Level II
End-User SupportProvide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices.Troubleshoot and resolve common hardware and software issues.Deliver a high-quality, customer-focused service experience in a timely manner.
Receive, document, and close support requests i...