Found Description
WNS, located in Quezon City, Philippines, is looking for an individual to monitor live operations, ensuring agent allocation aligns with service level agreements. The candidate will provide daily reports and assist with VIP and irregular operations coverage. Strong analytical skills, proficiency in workforce tools like Talkdesk and Salesforce, as well as excellent communication abilities are essential for success.
The role demands adaptability, particularly in fast-paced and high-volume travel environments.
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