Intraday WFM Analyst: Real-Time Scheduling & Insights

Teleperformance in Cape Town seeks an individual for managing real-time resources in a call center environment. Candidates will analyze call flow data, manage attendance, and produce reports to improve performance across various platforms.

A sound work ethic, proficiency in analytical skills, and familiarity with WFM tools are essential. Successful candidates should have maintained positive attendance and met KPIs consistently for the last 12 months.