Intraday WFM Analyst – Real-Time, Data-Driven Decisions

Ethossupport is seeking a Real Time Analyst based in Cebu or Davao to ensure service levels are maintained through effective decision-making. The role demands strong operational judgment and proficient Excel skills, while working independently in a dynamic environment.

Key responsibilities include monitoring SLA adherence and taking corrective actions swiftly. The ideal candidate will demonstrate integrity and possess the ability to analyze real-time data effectively.