Found Description
WebBeds is looking for a Real‑Time Analyst (RTA) in Metro Manila, Philippines, responsible for monitoring intraday performance and ensuring service level objectives are met. You will manage real-time adherence and agent availability across various channels.
The role requires a solid understanding of real-time KPIs like SLA and AHT, along with 1-3 years of experience in workforce management. Strong analytical and communication skills are essential.
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