Intraday Operations & Reporting Analyst

Qualfon in Cebu City seeks a Workforce Management Specialist to optimize contact-center operations through real-time reporting and staffing oversight. You will monitor intraday staffing, manage skill and queue levels, and ensure adherence to schedules while providing timely updates to Operations and Clients.

The role requires strong analytical skills, proficiency in Excel, and experience with WFM/ACD tools such as Avaya CMS, Verint, and eWFM.