Internship IT Support Intern

Responsibilities

• IT Support and Incident Management:
• Assist in logging and tracking IT incidents and service requests via the Jira ITSM system.
• Provide basic technical support for users under the supervision of IT Executives, including troubleshooting hardware, software, and network issues.
• Help document recurring incidents and contribute to root cause analysis.
• Learn to manage tickets, prioritize issues, and maintain SLA compliance.
• Hardwar...