Internship - First Choice (EGM)

Intern Role 1: Customer First Call & Feedback Analysis Intern

Support proactive customer engagement by conducting first‑call interactions and capturing meaningful feedback to identify improvement opportunities.

Key Responsibilities

• Conduct outbound first calls to customers following service interactions
• Engage customers professionally to gather detailed feedback on their experience
• Ask structured and probing questions to uncover pain points, service gaps, and expectations
• Accurately document feedback, themes, and key insights in the required system/tool
• Identify and flag recurring issues and potential areas of opportunity

Intern Role 2: Customer Call‑Back & Service Recovery Validation Intern

Key Responsibilities

• Perform follow‑up call backs to detractor customers after issue resolution
• Validate whether the solution provided by Follow‑Up teams meets custome...