International Voice Process - Gurgoan

Job opportunity for Undergraduates / Graduates to join one of the leading MNC company @ Haryana Job : Customer Support Voice Location: Gurgaon Shift: Rotational shift and night shift Week Off: 2 Days rotational Week Off Responsibilities: Manage large amount of inbound and outbound calls in a timely manner. Follow communication scripts when handling different topics. Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives. Find opportunities to upsell products when they arise. Requirements Candidate should have: Good Communication skills Take calls Over Phone which involves working in different time zones Take calls from Global clients and initiate the right response to them, positively and professionally. Flexible to work in shifts. Excellent English - both verbal and written communication skills Knowledge of customer service principles and practices Good technical knowledge Qualification: Undergraduate/ Graduate/ Post Graduate Any...