Found Description
Detailed JD
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job
Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk clients/ Provide navigational support on self-service portal
Ensure se...
Working Hours : Shift will be in any of United States of America time zones
Working days : Open to work in rotating work week if required (Mon-Fri, Tue-Sat, Wed-Sun)
Overall, Purpose of Job
Provide high quality Tier 2 Client Support to Clients with complete focus on 100% issue resolution and 100% client satisfaction.
Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Strive and achieve SLA target and business outcome indicators defined by the client
Job Responsibilities / Authorities
Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool
Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
Walk clients/ Provide navigational support on self-service portal
Ensure se...