International Student Support Advisor (Bogotá)

Job Description

Main responsibilities and functions

• Counselling students who hold a Kaplan offer of study, advising them on course and accommodation options and handling their concerns or objections
• Using sales techniques, influencing applicants to accept their offer
• Meeting conversion and enrolment targets
• Documenting all calls and communication with students in Salesforce CRM
• Working with the team's visa advisor to ensure successful enrolment of all students who pay a deposit and confirm their place on Kaplan's programs
• Working on conversion for other markets from time to time as assigned by your line manager

Minimum Qualifications

• Bachelor’s degree or acceptable experience in lieu of education: two years of experience for every year of formal education required
• Demonstrable track record in a sales or customer service role and experience working towards team and individual t...