Internal – Service Delivery Manager (FTTH Maintenance) Durban

POSITION STATEMENT

Service Delivery Manager is responsible for co‑coordinating the delivery of services into key clients. The SDM plays a vital role in creating long‑term healthy client relationships, acting as the bridge between the client and our operational delivery teams. The key responsibilities of the SDM is governance across all areas of Britelink service delivery process, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service deliver

KEY RESPONSIBILITIES

• Oversee and provide guidance on link delivery process from start to finish
• Successful manage service delivery SLA achievement and high level of customer satisfaction
• Monitor overall performance of services and timelines to deliver
• Good communication around issues and opportunities – get things done, make things happen.
• Building, maintaining and analyzing service repo...