Internal Account Manager Ii (Tecate)

Job Summary
The Internal Account Manager will be responsible for servicing/managing customer accounts.
They will be the main site point of contact with the customer as well as the internal teams.
Essential Job Duties and Responsibilities
Dedicated point of contact between multiple manufacturing facilities and customer accounts, both internally and externally.
Responsible for communicating all customer concerns and goals to the relevant site.
Complete ownership of the customer experience, i.e., order received to product shipped.
Work with the site to turnaround customer requests and inquiries within a timely fashion.
Delegate technical issues to the appropriate individuals/functions.
Engage with the correct site team to answer technical questions, when needed.
Collaborate closely with Operations, Quality, PLM, RAMs and SAMs to ensure the optimal customer experience.
Known in the organization as the customer inside and respond at targeted se...