Intern Support Engineer

What you’ll do

• Maintain a high level of solution performance.
• Deal with applications on the database level.
• Handle customer requests via the ticketing system.
• Assist customers with incident resolution, tasks, and provide problem diagnostics.
• Collect, prepare, and cleanse incident history data utilizing provided instructions.
• Study the systems implemented in our customers' projects.

What we need

• Completed higher education (preferably in IT, Programming, Computing, Math).
• B2+ English language level.
• Located in Cebu or ready to work from an office in Cebu.
• Ready to work with technical cases/issues.
• A fast learner, organized team player.
• Able to search and analyze information.
• Responsible, polite personality with good communication skills.
• Can explain complex things clearly and simply.
• Basic knowledge of SQL ...