Found Description
Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints.
Provides customer services relating to sales, sales promotions, installations and communications.
Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.
Develops organization-wide initiatives to proactively inform and educate customers.
Develops improvement plans in response to customer surveys.
- Work together with the team to implement, and manage systems that deliver against requirements for functionality, scalability, performance, and reliability
- Serve as a technical escalation point for critical production issues and drive escalation/resolution of problems into Support and Engineering teams
- Adopt and implement industry-standard Ops policies and Ops procedures
- Work hands-on with the syst...