Intermediate Technical Support in Toronto

Provide essential first-level support for banking technology as an Intermediate Technical Help Desk professional. This role offers a hybrid work model and a chance to extend or transition to full-time employment.
Our financial services client seeks an Intermediate Technical Help Desk for a 12-month contract, focusing on hardware, software, and access issues. You will leverage your experience with Microsoft Azure and ServiceNow while working within a team that delivers 24/7 support across multiple business lines. Your expertise in technical support will directly impact user experience and operational efficiency.
Key Responsibilities:
• Answer user inquiries about software and hardware operations
• Provide remote troubleshooting for technical issues
• Process user access requests following security procedures
• Log incidents in ServiceNow with detailed documentation
• Coordinate with technical teams to resolve escalated issues
Requirements:
• Minimum 1 year in ...