Intermediate SaaS Support Specialist in Toronto

Enhance your career as an Intermediate Application Support Specialist providing focused SaaS support in Toronto. This onsite role requires expertise in Salesforce applications.
You will be responsible for managing ticket queues, providing end-user support, and resolving issues within Salesforce environments. This position demands a strong customer-oriented mindset and the ability to work efficiently under pressure. Your technical skills will contribute to maintaining documentation and system support, ensuring seamless operations.
Key Responsibilities:
• Facilitate technical support for Salesforce-based applications
• Assist with ticket management and incident priority setting
• Maintain documentation for all technical operations and upgrades
• Collaborate with technical teams and provide user assistance
• Engage in QA testing and functionality assessments
Requirements:
• Experience in supporting Salesforce applications and SaaS
• Proven skills in customer ...