Found Description
- Proactively engage with a large portfolio of accounts to ensure they are receiving value from Clio
- Willingly takes on additional projects beyond general scope of work balancing with expected case/opportunity outputs
- Directly impact important KPIs such as proactive churn prevention, adoption, expansion, customer retention, plus various project deliverables
- Re‑engage customers with Clio usage through your understanding of the product, customer personas and the value available to our customers
- Recognize, act upon, and convert revenue opportunities
- Excels at objection‑handling
- Minimizes discounts by selling the value of the product, specific to client workflows/needs
- Manage and retain incoming lifecycle opportunities such as refunds and escalations
- Navigates and de‑escalates challenging customer issues including and not limited to refund and churn conversations
- Share feedback with the Product organi...
Ready to Apply?
Submit your application for Intermediate Customer Account Manager at Jobtailor
Apply Now