Found Description
Assess current operational practices across infrastructure and end user services (server, storage, network, AV, desktop, service desk).
Define and document end to end IT services, including service descriptions, ownership, service levels, success measures, and performance indicators.
Design and document ITIL aligned operational processes, including but not limited to:
Incident Management
Change Management
Service Design
Service Catalogue Management
Continual Improvement
Support organizational design activities, including role definition and job description development.
Develop and execute change management and communications plans to support adoption.
Support potential alignment with service management tooling (e.g., ServiceNow).
Data Centre Modernization & Hybrid Cloud
Lead development of a data centre modernization strategy alig...