Intermediate Auto Claims Advisor at Aviva

Become a key player in customer service with Aviva Canada as an Intermediate Auto Claims Advisor. Provide support to clients navigating the claims process and ensuring their needs are met.
Aviva Canada is seeking an Intermediate Auto Claims Advisor to help customers through their auto collision claims. In this role, you'll investigate claims, comply with industry practices, and make informed decisions to achieve the best outcomes. You'll work independently in a digital setting while participating in specialized training for continual improvement.
Key Responsibilities:
• Guide customers through the entire claims process
• Conduct thorough investigations of auto collision claims
• Comply with regulatory practices and best practices
• Participate in ongoing training for claims handling
• Contribute feedback to improve customer experience initiatives
Requirements:
• 1–2 years of experience in Auto Claims Adjusting
• 1–2 years in a Call Center Environment
• ...