Intermediate Analyst in IT Operations

Drive operational excellence as an Intermediate Technical Analyst with ivari, focused on continuous improvement and technical support for business services and applications.
This position emphasizes collaboration with IT teams and business units to deliver effective solutions and enhance service delivery. Your expertise in incident management and infrastructure troubleshooting will be crucial for maintaining efficient operations. If you have strong skills in Microsoft 365 and root cause analysis, this may be the role for you.
Key Responsibilities:
• Troubleshoot and resolve issues in enterprise services
• Support system implementations and enhance existing services
• Document procedures and maintain accurate record keeping
• Collaborate with stakeholders to deliver service outcomes
• Provide after-hours on-call support as needed
Requirements:
• 2+ years supporting enterprise-level applications
• Degree in Computer Science or related experience
• Profici...