Found Description
**Required Skills**:- Delivery of service initiatives as part of the Service Excellence Program.
- Track and report on the value delivered by each Service Excellence initiative.
- Maintain and input into the Service Excellence Program roadmap with the Service Excellence Lead- Inputting into the service vision and strategy along with the Service Excellence Lead.
- Use data, trends and service information to define further improvement activities.
- Support the Service Excellence Group, Customer Service Managers and Operational Service Managers to drive adoption of Service Excellence- Acting as a go-to expert for Service best practice and improvements- Inputting into, running and analyzing end-user and stakeholder satisfaction surveys.
- Build effective relationships across AZ Technology teams to continuously improve ways of working.
**Essential**- 2-4 Years of IT Experience with ServiceNow knowledge.
- Hands-on experience delivering service within an agile ...