Found Description
Our law firm is seeking LEGAL ASSISTANTS to join our team as the first point of contact for prospective clients. This role is critical in ensuring professionalism, empathy, and efficiency in a fast-paced, high-volume environment. What You’ll Do :Serve as the primary contact for prospective clients via phone, email, chat, and other intake channels .Conduct structured intake interviews to gather case-related information (facts, timelines, injuries, damages) .Evaluate and screen new matters using firm-approved criteria and escalation protocols .Document communications and case details accurately in our case management system .Identify red flags, potential conflicts, and urgent matters for escalation .Schedule consultations and facilitate warm handoffs to attorneys or senior intake staff .Provide empathetic communication to clients, including those in distress .Ensure compliance with firm procedures, confidentiality standards, and performance expectations . Qualification s:High school dipl...