Intact Unit Manager in Sales & Operations

Lead customer service operations as a Unit Manager with Intact in Mississauga, operating under a hybrid work model. This role champions excellence in sales and operational management.
Join our growing team as a Unit Manager to oversee vital operations within our customer service center. You will not only enhance performance but also drive continuous improvement in service quality through strategic planning. This position necessitates excellent leadership and collaboration skills to thrive.
Key Responsibilities:
• Organize and optimize team resource usage
• Manage employee performance and ensure compliance
• Assess and control service quality and productivity
• Identify service issues and recommend actionable solutions
• Supervise social media monitoring and customer inquiries
Requirements:
• OTL license is essential; West license is a plus
• In-depth knowledge of Property and Casualty insurance
• Experience in management or mentoring in call centers
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