Intact Bilingual Claims Customer Service Role

Join Intact as a Bilingual Customer Service Representative in the Claims Department to deliver outstanding service. You will help resolve inquiries efficiently and with courtesy in a hybrid work model.
As part of our dedicated team, you'll manage inbound calls related to claims while providing exceptional support to both internal and external clients. This role requires a motivated professional who can think on their feet and handle a variety of customer inquiries. Your organizational skills will shine as you maintain a clear documentation process while managing call metrics.
Key Responsibilities:
• Support customers with policy and service inquiries
• Process inbound claims calls using problem-solving methods
• Clearly document all interactions and actions taken
• Navigate difficult conversations with clarity
• Consistently meet daily call volume metrics
Requirements:
• Must be bilingual in French and English
• Previous customer service experience preferr...