Intacct Product Specialist

Skills & Know How

Must have:

• Proven experience in a senior technical or functional support role, ideally supporting enterprise or strategic customers.

• Strong analytical and problem-solving skills with the ability to diagnose and resolve multifaceted problems.

• Excellent communication and stakeholder management skills—able to handle sensitive customer interactions with professionalism and empathy.

• Ability to manage multiple high-priority cases simultaneously while maintaining attention to detail.

• Proven ability to remain calm and professional under pressure while maintaining ownership and accountability.



Preferred:

• Experience using CRM and case management systems (, Salesforce, ServiceNow, JIRA).

• Technical knowledge of Intacct / ERP systems and customer environments.



Key behaviours

• Empathetic, proactive, and customer obsessed.

• Demonstrates c...