Insurance Call Centre Team Lead - 24x7 Ops

WNS is seeking a professional, high-performance leader to drive a team of Agents, fostering a customer-centric, high-performance culture through effective people, metrics, and project management. The objective is to generate and retain business and revenue through continuous improvement.

You will focus on KPI achievement, stakeholder engagement, data-driven insights, and efficient handling of payroll/IR queries to maintain productivity.