Technical Support Specialist

Description:

The primary function of this role is to provide expert technical support for laboratory instruments and assays related to our core products. Key responsibilities include addressing technical issues, resolving configuration problems, and guiding customers through troubleshooting steps. Additionally, the role involves conducting in-depth error investigations to resolve complex issues before escalating them.

This Technical Support Specialist must demonstrate exceptional communication skills as the role interacts with a wide range of stakeholders including clinical professionals and commercial specialists. The majority of customer interactions occur via phone or remote access tools.