Inside Technical Support with Gerrie Electric

Become a vital part of Gerrie Electric as an Inside Technical Support Specialist, where your expertise in automation solutions helps deliver top-notch customer service.

Situated in Burlington, ON, this crucial role involves providing support for Rockwell Automation products and collaborating closely with various teams to address customer needs. You will utilize your technical skills to create quotations, assist account personnel, and develop effective communication strategies tailored to technical audiences. Your commitment to quality and customer care will shine in this position.

Key Responsibilities:
• Prepare customer quotations and configure systems as needed
• Deliver technical sales support for automation products
• Interpret complex technical documents and drawings
• Schedule service technicians from vendors or internally
• Manage defective product exchanges and repairs

Requirements:
• Completion of a 2-y...