Found Description
Responsibilities
- Manage the end-to-end order entry process, ensuring accuracy and timely updates of information.
- Create, update, and maintain customer quotations within internal systems.
- Serve as a primary point of contact for international customers, primarily through email communication.
- Communicate order status, tracking information, and estimated delivery dates (ETA).
- Identify and resolve order discrepancies, ensuring a positive customer experience.
- Prioritize and upscale requests as needed to meet deadlines and service level agreements (SLAs).
- Collaborate closely with internal teams to resolve operational issues.
- Perform system inquiries and reporting to monitor orders and deliveries (e.g., SAP).
- Ensure proper process documentation and maintain accurate, up-to-date records.
- Work effectively in a high‑volume environment while maintaining a high level of organization and a...