Inside Automation Support and Portals Specialist

Inside Automation Support and Portals Specialist

Company: Westburne

Location: Regina, SK

Type: Full-time

The Inside Automation Support and Portals Specialist plays a key role in our Inside Automation Support team, serving as the primary contact for customers, suppliers, and internal Business Unit staff. The position is responsible for troubleshooting, coordinating activities, and managing portal transactions (Conexiom, Ariba, Taulia) to ensure exceptional customer satisfaction.

Responsibilities

• Assess job requirements and verify stock availability of orders; offer alternative non‑stock items and provide pricing terms based on established margins.
• Coordinate and address all inquiries related to Business Unit customers.
• Prepare quotations, process orders to completion, and verify accuracy using generated SOPs; maintain backup records of all customer orders.
• Provide reliable service and assistance while comm...