Ingeniero de Soporte de Aplicaciones, Trilogy (Remote) - $60,000/year USD

The toughest tickets are not looking for someone to follow a script. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-generated false leads—then determining what is genuinely broken. This position is for the support engineer drawn to the unsolved problem: replicating the failure, analyzing logs, tracking API behavior, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI aggressively without accepting its output uncritically.

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Most support organizations remain structured around ticket queues, templated responses, handoffs, and documented workaround libraries. We are constructing a different model. Routine inquiries are progressively managed by AI and first‑tier processes, meaning human expertise is allocated to the mos...