Ingeniero De Soporte De Aplicaciones, Trilogy (Remote) - $60,000/Year Usd

The toughest tickets are not looking for someone to follow a script. They require someone capable of stepping into unclear situations, misconfigured systems, conflicting evidence, upset customers, and AI-generated false leads—then determining what is genuinely broken. This position is for the support engineer drawn to the unsolved problem: replicating the failure, analyzing logs, tracking API behavior, examining JSON payloads, distinguishing a 401 from a 404 from a 429, and leveraging AI aggressively without accepting its output uncritically.
Most support organizations remain structured around ticket queues, templated responses, handoffs, and documented workaround libraries. We are constructing a different model. Routine inquiries are progressively managed by AI and first‑tier processes, meaning human expertise is allocated to the most complex challenges. AI is not your substitute in this environment. It is the instrument you guide, validate, question, and confirm.
This posit...